Privacy Policy

Chester Sparks Electrical Services Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us—whether through our website (www.chestersparks.co.uk) (www.chestersparks.co.uk), by phone, email, in person, or during our electrical services.

We are the data controller for the personal data we process.

Our company details are:

Chester Sparks Electrical Services Ltd

Gerwyn Fechan Farm, Royton, Bangor-On-Dee, Wrexham, Wales, LL13 0SL.

Company number: 16189684

Email: info@chestersparks.co.uk

Telephone: 01244 740269

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We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. What personal information do we collect?

We may collect the following types of personal data:

• Identity and contact information: Name, address, email address, telephone number.

• Service-related information: Details about your property, electrical needs (e.g. rewires, EV charger installation, faults, EICRs), job descriptions, photos or notes from site visits (if relevant).

• Payment and financial information: Bank details or payment card information (processed securely via our payment provider; we do not store full card details).

• Communication data: Records of emails, calls, messages, or quotes we exchange with you.

• Marketing preferences: Whether you wish to receive updates or offers from us.

• Website data: IP address, browser type, pages visited, and cookies (see our Cookies section below).

We only collect what is necessary for providing our services, fulfilling contracts, or meeting legal obligations.

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2. How do we collect your personal information?

We collect data:

• Directly from you (when you request a quote, book a job, contact us, or complete a form).

• During our work (e.g. site visits, job notes).

• Automatically via our website (cookies, analytics).

• From third parties (e.g. lead-generation platforms like Checkatrade or Rated People, if you enquire through them and consent to sharing).

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3. Why do we use your personal information? (Lawful bases)

We process your data for the following reasons (lawful bases under UK GDPR):

• To perform a contract (Article 6(1)(b)): Providing quotes, carrying out electrical installations/repairs, issuing invoices, and delivering services you request.

• Legitimate interests (Article 6(1)(f)): Running our business efficiently (e.g. record-keeping, debt recovery, improving services, direct marketing to existing customers where relevant). We always balance this against your rights.

• Legal obligation (Article 6(1)(c)): Complying with tax, health & safety, insurance, or certification requirements (e.g. keeping job records for warranty or audit purposes).

• Consent (Article 6(1)(a)): Sending marketing emails or newsletters (you can withdraw consent anytime).

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4. Who do we share your personal information with?

We may share your data with:

• Subcontractors or suppliers (e.g. materials providers) strictly for completing your job.

• Payment processors (e.g. Stripe, PayPal) for secure transactions.

• Professional advisors (accountants, insurers, solicitors).

• Authorities (if required by law, e.g. HMRC or for safety investigations).

• Lead-generation platforms (only if you contacted us via them).

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We do not sell your data. All sharing is limited and protected by contracts.

No international transfers outside the UK/EEA occur (or if any do, we use adequate safeguards like UK-approved mechanisms).

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5. How long do we keep your personal information?

We keep data only as long as necessary:

• Job/customer records: 6–7 years (for tax, warranty, and liability reasons).

• Marketing lists: Until you unsubscribe or object.

• Website logs: Typically 12–26 months.

After this, data is securely deleted or anonymised.

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6. Your rights

Under UK GDPR you have rights including:

• Access your data (subject access request).

• Correct inaccurate data.

• Erase data (in certain cases).

• Restrict processing.

• Object to processing (e.g. marketing).

• Data portability.

• Withdraw consent (where we rely on it).

To exercise any right, contact us at [insert email]. We respond within one month (free of charge, unless requests are excessive).

You can also complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113.

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7. Security

We take reasonable technical and organisational measures to protect your data (e.g. secure servers, encryption where appropriate, access controls). However, no transmission over the internet is 100% secure.

8. Cookies and website tracking

Our website uses essential cookies for functionality and analytics cookies (e.g. Google Analytics) to understand usage. You can manage preferences via our cookie banner. 

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9. Changes to this policy

We may update this policy from time to time. Changes will be posted here.

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10. Contact us

If you have questions about this Privacy Policy or our data practices:

Email: info@chestersparks.co.uk

Post: Chester Sparks Electrical Services Ltd, Gerwyn Fechan Farm, Royton, Bangor-On-Dee, Wrexham, Wales, LL13 0SL.

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Thank you for trusting Chester Sparks Electrical Services Ltd with your information.